Refund policy

💖 PopLove™ Return & Refund Policy

At PopLove™, we create surprise gift boxes designed to deliver unforgettable reactions. Because our products are intended for one-time surprise use and limited stock runs, please review the policy below before placing your order.

❗ Order Cancellations & Modifications

  • Orders may be canceled or modified before they are shipped.

  • Once an order has been shipped, it can no longer be canceled, changed, or modified.

We begin processing orders quickly to ensure timely delivery, which is why changes are not possible after shipment.

📦 Returns

Due to the nature of our products, we do not accept returns for reasons such as:

  • Change of mind

  • No longer needing the item

  • Recipient didn’t like the surprise

  • Ordering by mistake

  • Items that have been opened or used

PopLove™ boxes are designed for a surprise experience and cannot be resold once opened.

🛠 Damaged or Defective Items

If your order arrives damaged or defective, we’re happy to help.

Please contact us within 7 days of delivery at support@poplovebox.com and include:

  • Your order number

  • Clear photos or a short video showing the issue

  • A brief explanation of the problem

Once verified, we will offer a free replacement or a full refund, based on your preference.

🚚 Shipping Issues

  • If your package is confirmed as lost in transit, we will provide a replacement or refund after carrier verification.

  • We are not responsible for delays caused by carriers, customs, or incorrect shipping information provided at checkout. But we are happy to help in anyway we can.

💬 Need Help?

If you have any questions, our support team is always happy to assist:
📧 support@poplovebox.com